Return Policy

 At Dentomech, we are committed to delivering quality products with utmost care and ensuring complete customer satisfaction. While we make every effort to dispatch your orders accurately and in perfect condition, we understand that there may be instances where a return, exchange, or cancellation is necessary. This policy outlines the process and conditions for such cases.

Return Policy

• Returns can be requested within 7 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as received to be eligible for return.
• The return must include all original components, such as price tags, labels, accessories, and the original invoice or proof of purchase.
• Products that are damaged due to use, altered, or missing parts will not be accepted for return.
• Products purchased during offers, discounts, promotional sales, or clearance events are non-returnable.
• Return shipping charges must be borne by the customer, unless the return is due to a defect or error from Dentomech.
• Once the returned item is received and inspected, refunds will be processed within 7–10 business days to the original payment method, excluding shipping charges.
• All returns are subject to inspection and quality checks by the Dentomech team.

Exchange Policy

• We offer a 10-Day Exchange Policy from the date of delivery.
• Products must be in original, unused condition with all packaging and labels intact to qualify for an exchange.
• Items that have been opened, used, or damaged after delivery are not eligible for exchange.
• If you ordered the wrong size or specification, you may return the product as per the return policy and place a new order.
• Exchanges are subject to stock availability and inspection approval.

Cancellation Policy

• Order cancellations are accepted within 24 hours of placing the order and before the order has been shipped.
• Once an order has been processed or dispatched, it cannot be cancelled.
• Customers must contact us at support@dentomech.in with their order number to request a cancellation.
• If eligible, a full refund will be initiated to the original payment method or a store credit will be provided based on your preference.

Contact Information

For any queries related to returns, exchanges, or cancellations, please write to us at:
support@dentomech.com